This page explains how to delete your TCG Tools account and the data associated with it. TCG Tools is developed by Polar Bear Studios.
The easiest way is directly in the app:
In the app:
Open the Profile screen → Account → Delete Account, and follow the prompts.
Your account is then scheduled for permanent deletion after 30 days. If you change your mind during that window, simply sign back in and cancel the request. After 30 days, the deletion is permanent and cannot be undone.
If you're unable to use the in-app option, you can request deletion by email instead, from the email address associated with your TCG Tools account:
Send a deletion request to:
tcgtoolsofficial@gmail.com
Subject: "Account deletion request" — and include the email address or handle on your TCG Tools account so we can locate it.
We will verify that the request comes from the account owner and then process the deletion. You do not need to be a paying subscriber to delete your account.
When deletion is processed, the following account data stored in our cloud is permanently removed:
Your saved decks, test results, and stats are stored on your own devices, not in our cloud. These are removed from each device the next time you open the app on that device after deletion.
Note: your handle (the unique @name tied to your account) is retained permanently even after deletion. This is a deliberate safety measure so that a handle can never be reused to impersonate a former account.
| Data | Retention |
|---|---|
| Cloud account & profile data, activity | Permanently deleted 30 days after a deletion request (the 30-day window lets you cancel by signing back in). |
| Decks, test results, and stats (stored on your devices) | Removed from each device the next time you open the app there. |
| Backups containing residual copies | Purged on the normal backup rotation, no later than 90 days. |
| Records we are legally required to keep (e.g. transaction or tax records for purchases made through Google Play) | Retained only as required by law, then deleted. |
Subscription billing is handled by Google Play. Cancelling a subscription is done through your Google Play account; deleting your TCG Tools account does not by itself cancel an active Google Play subscription.
For any questions about account deletion or your data, contact us at tcgtoolsofficial@gmail.com. See also our Privacy Policy.